help

[kelseaswope]

I need to switch my old account and service to my new phone. How do I do that?

[Ann154]

If you have prepaid, you need to call the prepaid customer service number at 1.888.294.6804 to get assistance with transferring your account to the new phone.

[lesliekay1341]

I called this stupid # and was asked questions about some scam Caribbean cruise. Then it disconnected!

[Ann154]

That is the prepaid customer service number according to the Contact Us link provided. https://www.verizonwireless.com/support/contact-us

Perhaps you could have dialed the wrong number?

[vzw_customer_support]

To hear that our prepaid number routed to a different location concerns us, lesliekay1341. We will investigate this. Let's provide another option to help. If you have your MyVerizon online account set up, you can also switch devices there. Here's the link: http://spr.ly/65868vEju

LynnD_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[lesliekay1341]

I think I dialed 1-(800), rather than 1-(888)

Thanks for following up.