how to use video chat

[DEBKAZOOKID]

I've tried to use the video chat, but all I see is MY face not the other person's.

[vzw_customer_support]

Debkazookid, being able to use all the features on your phone is very important. I want to make sure we get your video chat up and running. Can you please provide me with some more details? What is the make and model device are you currently using? Have you been able to use video chat before on this device? Please keep me posted.

KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!