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my new phone doesnt recognize SIM card
wych1
Newbie
‎02-09-2016 03:53 PM

I just got a replacement phone activated, and now it doesn't seem to recognize the SIM card. I have no service. I have taken out and reinserted the card several times with no results.

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Re: my new phone doesnt recognize SIM card
Ann154
Super User
Super User
‎02-09-2016 03:58 PM

Is this the SIM card that came with the replacement phone or your old phone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: my new phone doesnt recognize SIM card
vzw_customer_support
Customer Support
‎02-09-2016 04:22 PM

wych1 - Ensuring your replacement device works is our top priority. I'm here to help. Did you receive a replacement device via a warranty replacement or via insurance? Oftentimes, the insurance will provide a new SIM card which has to be activated to the device itself. If it was a warranty replacement, did you suspend your services at all until the replacement was received? Let us know. I'm sure we can figure this out and get you back in service. 


EbonyR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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