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my new phone doesnt recognize SIM card

I just got a replacement phone activated, and now it doesn't seem to recognize the SIM card. I have no service. I have taken out and reinserted the card several times with no results.

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Re: my new phone doesnt recognize SIM card
Super User
Super User

Is this the SIM card that came with the replacement phone or your old phone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: my new phone doesnt recognize SIM card
Customer Support

wych1 - Ensuring your replacement device works is our top priority. I'm here to help. Did you receive a replacement device via a warranty replacement or via insurance? Oftentimes, the insurance will provide a new SIM card which has to be activated to the device itself. If it was a warranty replacement, did you suspend your services at all until the replacement was received? Let us know. I'm sure we can figure this out and get you back in service. 

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