Is this the SIM card that came with the replacement phone or your old phone?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
wych1 - Ensuring your replacement device works is our top priority. I'm here to help. Did you receive a replacement device via a warranty replacement or via insurance? Oftentimes, the insurance will provide a new SIM card which has to be activated to the device itself. If it was a warranty replacement, did you suspend your services at all until the replacement was received? Let us know. I'm sure we can figure this out and get you back in service.
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