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my phone is locked
bowmakr
Newbie

My phone is locked

How do I unlock it?  Bill is paid up to date.

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Re: my phone is locked
vzw_customer_support
Customer Support

bowmakr,


Your help has arrived. We can help with all available options to get your phone unlocked, so let's figure this out. What type of lock you're experiencing on your phone? What model phone do you have?


ShawnteJ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: my phone is locked
mama23dogs
Legend

AS in screen locked?  Or blocked from service?

DId you buy it second hand?

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Re: my phone is locked
mrsnurseguy
Enthusiast

I accidentally locked up my Casio Gzone. I forgot the pattern to unlock, now I have to enter my gmail but can't remember it. I use Yahoo mail on regular basis. What can I do?

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Re: my phone is locked
Snn5
Legend

Go to the gmail or Google website on a PC.  Try to recover your info from the "forgot my info" link on the sign in page.  Then take that to the phone.

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Re: my phone is locked
mrsnurseguy
Enthusiast

Ok. I will try. Thanks

Re: my phone is locked
CRaytn44
Newbie

My phone also locked itself.  I used my 4 digit email pin and it worked to unlock it.  But it re-locks and I am unable to change that setting.  "None" option is not available.

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Re: my phone is locked
CRaytn44
Newbie

I used my 4 digit email pin to unlock my phone.  But it continues to lock and I cannot change that setting.  I have never had a locked phone or set up a pin/password.

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Re: my phone is locked
vzw_customer_support
Customer Support

CRaytn44 Let's get this figured out as I'm sure it is driving you crazy. What is the phone make/model?
DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: my phone is locked
vzw_customer_support
Customer Support

CRaytn44, We want to make sure you can access your phone quickly. Let's double check the settings. Go to settings, location & security, scroll to top and select none. Also advise us of your phone's software.
TrinetteW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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