my phone just shut off and I cannot turn it on, I tried charging it and still wont turn on

[LtleDebbie]

my phone just shut off and I cannot turn it on, I tried charging it and still wont turn on

@@@@

[Ann154]

Which phone model do you have?

[vzw_customer_support]

LtleDebbie I can't live without my phone. Let's make sure you don't have to. Once we get the make and model phone, we can move forward to getting your phone turned on again. Please let us know if we can help further.

RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[lcolumbia]

my note 5 died for no reason at all. It worked the night before when i put it on the charger. brought it to a verizon store. They couldn't figure it out. Had to order me a replacement. Thing is, I spend $340 a month on my bill. They are sending me a used piece of [removal required by the Verizon Wireless Terms of Service] phone. wasn't my fault the phone isn't working. Why do I get a used phone that obviously someone sent back cause it worked like [removed] . hadn't needed a replacement for a phone  in 12 years. and 12 years ago when i did get a replacement i had to send it back 3 times cause it worked like [removed]. here i go again.

[MAUFOW43]

My phone flashes on and off Verizon but I cannot make calls, I go to my contacts but it doesn't go through