visual voicemail will not set-up

[DNSJR]

hello; I am having trouble setting up visual voicemail, when I click on the app, it says - setting up visual voicemail please wait, it just cycles. I checked the app and it is enabled, it is also included on my plan; I have cleared he cache on the app. I would appreciate any help, thanks

[vzw_customer_support]

I love my Visual Voicemail so I understand how important it is for this to start working! What is the make and model of your device?
NicholeK_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[DNSJR]

droid turbo

[vzw_customer_support]

DNSJR,

OK, thanks for sharing. We definitely want to make sure that you are able to receive and access your emails with ease. We certainly appreciate all that you have done so far to get this working. We can attempt to clear the entire devices cache partition and try the app again to see if it will work for us. See how here https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/102367/p/30,6720,927.... However, if still having trouble, we can then try resetting the device to factory settings to ensure no software issues would be causing the trouble. http://www.verizonwireless.com/support/knowledge-base-117753/

AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!