wont find google account

[mjbarr3]

hello, I have a problem and was hoping some one can steer me in the correct direction . Two days age , I turned on my Galaxy J3 and the screen said " erasing" with a spinning circle.

not wanting to erase all my info( I assume) I shut it off. later when I turned it on again, I needed to log into Google , I fooled the screens and inserted  ID & Password and followed the steps and the dialog about an error showed and that I had to wait 24 hours to try again.

I waited 24hrs and tried again and the same error and I still can't log on to Google and use my  phone.

Anyone have a fix for this  or do I have to send it in for repair and risk loosing all my contact info ?

Thanks in advance

Mike

[bearone21]

if your contact info is within gmail, it'll still be there.

[kathy65793]

Can you sign into your google account on a computer and see if that phone is registered to that google account? It sounds like it erased the phone. Can you get to the recovery mode and do a factory reset?

[mjbarr3]

I have loged into my google/gmail account and my phone is listed under the device heading. I am avoiding doing a reset as I do not want to lose all my contacts and phone #'s. I'm not even sure that I can get to the recovery/reset mode on my phone.

[mjbarr3]

Thanks for your reply, however  I don't use gmail and I am not sure my contacts are their. How would I check ?

[Ann154]

Import, restore, or back up contacts - Contacts Help

[mjbarr3]

Can't import/export contacts because I can't get into contacts on phone to import/export them

[mjbarr3]

Also , not trying to save gmail/email contacts.need to save contact names and phone #'s . Also anyone know how to get to the backup and reset screen ?

[Ann154]

You don't need to get to your contacts through the phone. You can see into your Gmail account from a COMPUTER or another device.

[vzw_customer_support]

I'm sorry to hear about your phone experience mjbarr3. Contacts are very important and we don't want you to lose them. Not to worry, I am confident that we can get this resolved as a team. Let's work at one issue at a time. What happens if you sign in here: http://spr.ly/6588DGv62 ?

Let's also check on the Verizon Cloud, what happens when you sign in here: http://spr.ly/6589DGv6N ?

RyanC_VZW

Follow us on Twitter @VZWSupport

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