Verizon "Play More" Plan Issue: Disney+ Bundle Requiring Card Information
rigmanz11
Newbie

So I went to Account>Apps & Addons>Apps & Addons Overview in order to enable my Disney+ bundle subscription that comes with the Verizon Play More plan.

I followed the instructions, clicked the Go to Disney button and used the correct email address to setup the account.

 The Disney website then required me to put in my card info in order to pay for the subscription. I'm confused by this, considering the fact that my Verizon Addons Page shows that the bundle is active. Here is a link to an image showing that the subscription is active in my Verizon account: Disney+ Subscription Issue

Please let me know what needs to be done to rectify this issue, unfortunately everything was done correctly on my end so there must be some form of communication issue between Verizon and the streaming platforms.

0 Likes
23 Replies
vzw_customer_support
Customer Service Rep

rigmanz11, we know it is important to be able to take advantage of the benefits you are entitled to with your plan, and we are happy to help you in any way possible. Please respond to the Private Note, so we can get some details to further assist. 

*Joshua

0 Likes
lopserksy2
Newbie

Hey, I am having the same issue as well. I entered in my email and didn't get the proceeding pages as it mentioned in the "enroll" steps. I went to go create a Disney+ account and it wants me to select a plan/input card information.

0 Likes
vzw_customer_support
Customer Service Rep

Hello, lopserksy2. We know it can be frustrating encountering an issue getting an included subscription set up. We are sending you a Private Note to help you get this issue resolved.

 

*Cassie

Tweety5
Enthusiast - Level 1

Yes

0 Likes
infomartin
Enthusiast - Level 1

@vzw_customer_support , could you send me a private message as well.  I am having a similar issue to rigmanz11 with Disney + asking for my credit card.  In addition, my Hulu account shows that they are still billing me  through Amazon.

AKLINN
Enthusiast - Level 1

I am having the same issue. Please send me a private message to resolve this problem. 

0 Likes
vzw_customer_support
Customer Service Rep

Hello, AKLINN. Thank you for making us aware of these issues. Having access to your Disney bundle is a must. Help is here. When we see this type of issue, this means there was a previous username and password used for the bundle. You must use the same username and password to avoid the streaming service asking for a card for payment. If you do not remember the login credentials, please contact Disney directly at 888-905-7888 or via their support site: https://help.disneyplus.com/contact-us

-Natasha

0 Likes
infomartin
Enthusiast - Level 1

@vzw_customer_support , could you also contact me with a private message.  I'm having a similar issue to rigmanz11 where Disney + is asking me to select a plan and provide credit card.  In addition, my old Hulu account is still indicating that I am being billed through Amazon. 

I used the same email address for all as per instructions but doesn't seem to be working.

0 Likes
margicap
Enthusiast - Level 1

I am having the same issue - can someone please share the resolution?

0 Likes
vzw_customer_support
Customer Service Rep

Hey there, we definitely want to be sure you're able to enjoy the perks included in your plan. We'll be sending you a Private Note to better assist, and make sure you're able to activate your Disney+ bundle.

~Izzy

0 Likes

I'm having this same issue, can you please help? @vzw_customer_support 

0 Likes
vzw_customer_support
Customer Service Rep

Help is here! We have made it easy to enjoy your Disney+ bundle. Please check steps and additional information in these links and let us know how it works. 

m.vzw.com/managesubshttps://m.vzw.com/m/Disneyplus

https://m.vzw.com/m/Disneyplus

~Maria

0 Likes
mcfarley1127
Enthusiast - Level 1

I’m on hold. Hoping I get help. I have the same issue requiring me to select a subscription after selecting the link on Verizon. 

0 Likes
kerrimo
Newbie

Same issue..says my Disney + account is active but I still have to put in a cc?!?!

0 Likes
vzw_customer_support
Customer Service Rep

kerrimo We're sorry to read that you're having issues with your Disney+ bundle. Are you signing in with the correct Disney+ account that you set up on the My Verizon page? ~Peter

0 Likes
vzw_customer_support
Customer Service Rep

 

Please send us a message with any questions or concerns.  We will be here to assist. -Joe

0 Likes
kelfau
Newbie

@vzw_customer_support I have had the same login information for our Disney bundle for as long as we have had it.  Now, YEARS later, Disney+ is asking me to select a package and to enter in a credit card while Hulu shows that my account is still active and billed under Verizon.  This is incredibly frustrating as I am clearly using the correct login information.  Does this have to do with Disney+ now wanting to include ads?  Are the negating the Verizon bundle now?

0 Likes
vzw_customer_support
Customer Service Rep

Hello, kelfau. Help is here. As long as you have the bundle on the account, there is no reason you shouldn't have the ability to access it. Let's take a deeper look into this. I have sent you a Private Message. 

-Natasha

0 Likes
kelfau
Newbie

@vzw_customer_support I tried responding to your private message, but the site said that I had reached my maximum private message limit, even though I have never sent one.

 Just a heads up that you may start seeing a lot more complaints like this.  I just got done chatting with the Disney+ customer service about the bundle issue.  They asked for all of the e-mails that I may have used to activate my account because the e-mail login that I have had for YEARS was now showing as inactive on their end, even though I could log into Hulu with it just fine.  This is what he told me:

"Thank you for letting me know that, Kelsey.  After carefully checking our resources, this is already a known issue.  Meaning, most of our customers are experiencing this.  With that said, we're going to report this one as it is forwarded to our team for further monitoring and review.  However, what I can also advise is to cancel your account on Verizon and reinstate it using a different e-mail."

So, I canceled my subscription and tried reactivating it, but it didn't get me the ability to change my e-mail.  I am still able to use my old login to get into Hulu, so I don't know what to do.  Now I'm freaked out that I messed something up and will lose my bundle discount that I have had for years due to Disney not understanding what their problem is.  I have now wasted over an hour trying to get this resolved and am very frustrated.

0 Likes
vzw_customer_support
Customer Service Rep

Thanks for getting back to us, kelfau. Do you see the Disney bundle active in your My Verizon account? When speaking with Customer Service did we send a ticket for your account? So we can continue to assist, please reply to the Private Message we sent earlier.

-Lauren

0 Likes