I added money to my daughters prepay account and she can send texts but not receive them. I have tried sending fresh texts and tried replying back and all I get are "message not sent" notifications. We are both on VZW. She got the verifcation text that the money went in and that the $20 texting plan was activated. Please help.
Hi, Spiniequeen!
I am sorry to learn the device is not receiving texts! That's a bummer! Was your daughter's phone getting messages before adding money to it? If it had been awhile since funds were added, the features may need to be updated. I suggest contacting our prepaid team at 888-294-6804 for immediate assistance. Keep me posted!
Thanks,
AdamE_VZW
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