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Charged for checking voicemail remotely?
richard220
Newbie

My wife is currently using the 0.99 prepaid daily plan.  After browsing the other posts here, it appears she is not charged her daily access fee when she receives a call and does not answer it.  If she checks her voicemail remotely (say from our home phone), does this trigger teh 0.99 usage fee?

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Re: Charged for checking voicemail remotely?
Minniehaha
Specialist

Yes you will be charged the .99 cents whenever you answer your voice mail no matter if its a landline or cell.

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Re: Charged for checking voicemail remotely?
August03
Contributor

You will not be billed for calling your voice mail from a landline device.  You will only be charged, if you call your voice mail from your prepaid device. You can view information about voice mail by following the link below.

http://support.vzw.com/clc/features/calling_features/basic_voice_mail.html

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Re: Charged for checking voicemail remotely?
Minniehaha
Specialist

I have the pre pay (not the monthly one) the daily prepay and I have the Core plan and pay 99 cents per call when used, I have been charged the 99 cents for answering my voice mail both by landline and cell. Prepay customers: To access your Voice Mail, press *VM (*86), then SEND. Follow the prompts to enter your password and retrieve your messages. Airtime usage applies for Voice Mail setup and retrieval in most areas. If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages. So if airtime appies to voice mail it will charge you 99 cents because it considered using air time.

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Re: Charged for checking voicemail remotely?
KerryPay
Newbie

I was charged .99 a day and them was charge minutes when I called from my cell.  I called and complained and the CS told me to call from my home phone and then I wouldn't be charged.

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Re: Charged for checking voicemail remotely?
Minniehaha
Specialist

after you check your voice mail on a landline let me know if you are charged.  Because I am charged for it and it states in the booklet that you will be charged for answering the voice mail. Te reason is you have to make a call to get your voice mail therefore you get charged for using the cell and yes minutes will be charged if you do not have a plan or if you do not have a nighttime or weekend minutes plan. Let me know if you get charged.

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