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Data-Only Plan Stuck in Broadband Portal
vbnet3d
Newbie

I have a data-only plan through a reseller, so I haven't been able to get this resolved myself with Verizon support, but I was wondering if anyone could shed any light on the situation.

I have a 3rd party modem that takes a VZW SIM card. Up until this weekend, everything worked fine. Suddenly, over the weekend, Verizon started forcing me into this captive portal:

https://quickaccess.verizonwireless.com/bbportal/oem/start.do?imsi=xxxxxxxxxxxxxxx#/goPage

(I've removed my IMSI from the link). It instructs me to "Click continue to verify and connect your device."

When I click "Continue", it goes to https://quickaccess.verizonwireless.com/bbportal/oem/start.do?imsi=xxxxxxxxxxxxxxx#/error

The message I get is "You device is already active." However, my internet access is still denied, and I'm stuck in a loop with these screens.

Looking into the page source, this error is called a "Prepay Acct Maint" error. Any ideas on what this means?

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