Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
I have a data-only plan through a reseller, so I haven't been able to get this resolved myself with Verizon support, but I was wondering if anyone could shed any light on the situation.
I have a 3rd party modem that takes a VZW SIM card. Up until this weekend, everything worked fine. Suddenly, over the weekend, Verizon started forcing me into this captive portal:
https://quickaccess.verizonwireless.com/bbportal/oem/start.do?imsi=xxxxxxxxxxxxxxx#/goPage
(I've removed my IMSI from the link). It instructs me to "Click continue to verify and connect your device."
When I click "Continue", it goes to https://quickaccess.verizonwireless.com/bbportal/oem/start.do?imsi=xxxxxxxxxxxxxxx#/error
The message I get is "You device is already active." However, my internet access is still denied, and I'm stuck in a loop with these screens.
Looking into the page source, this error is called a "Prepay Acct Maint" error. Any ideas on what this means?