Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Forget to refill prepaid account
mscountrylace
Newbie

Due to many things going on we have forgotten to refill our prepaid phones and won't have the money to due it for a few days. What will happen to our numbers?

Labels (1)
0 Likes
Re: Forget to refill prepaid account
Snn5
Legend

They will stay disconnected but active lines for 60 days I believe, but sooner the better.

0 Likes
Re: Forget to refill prepaid account
vzw_customer_support
Customer Service Rep

Hi mscountrylace, I can understand how things can get busy with many things going on. However, having a phone is very important. As long as it has not been too long, you should be able to retain your numbers as long as you make a payment in a reasonable amount off time. For any assistance with prepaid service, please contact prepaid customer service at 888-294-6804. 


EdwinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes