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Galaxy J1 prepaid - missing calls - no ring and no missed call notification
Foggie
Newbie

Calls are regularly being missed due to no ring tone (nor vibrate) and not even a missed call notification.  Other times, I will be actually looking right at and holding the phone while it goes straight to voice mail, with no ring and no notification of any kind that there is an incoming call.  Volumes of everything are at the highest.  There are no blocked/rejected call numbers.  Even if there were, this is not a consistent occurrence.  MANY different callers report not getting through to me.  Then, the next time they try, it works fine.  Very intermittent.  "Turn off all sounds" is NOT checkmarked.  Airplane mode is not on.  Bars of service are fine.

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Re: Galaxy J1 prepaid - missing calls - no ring and no missed call notification
vzw_customer_support
Customer Support

Foggie, we never want you to miss any phone calls. Please contact our Prepaid team at: 888-294-6804 for additional assistance.

TrinetteW_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Galaxy J1 prepaid - missing calls - no ring and no missed call notification
vzw_customer_support
Customer Support

Foggie, we never want you to miss any phone calls. Please contact our Prepaid team at: 888-294-6804 for additional assistance.

TrinetteW_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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