How can I get more time added to my plan?

[bromstks01]

Hello. I bought a $20 unlimited messaging phone card for my phone on Saturday, February 8th and on Sunday February 9th, my phone was out of time. Can you please fix this? I assumed that it automatically changed my plan because there were no options to change my plan when I was online trying to change my plan, so I assumed my plan was changed. I would like my unlimited messaging plan or I would like my money refunded.

[flutterfly8497 · Accepted solution]

Call customer service for prepaid service at 888-294-6804. This is a peer to peer forum, and we have no way to assist you being customers with access only to our own accounts.