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I read that the All Set plan was discontinued and that when a Prepaid plan was replenished, it would automatically go to the new Prepaid plan with 1 Gb of data. This didn't happen - do I have to request this change? Now I have to wait another month . . .it would be nice if to be able to reach a real representative rather than the automated phone system. I tried to ask this before renewal but could not get an agent.
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grindle,
We want to make sure you are set up with the best possible plan. That's extremely important. A plan change would require you to request the change. We don't have access to prepaid accounts but please reach out to our prepaid team at 888-294-6804 to make sure this is taken care of!
AndrewT_VZW
Follow us on Twitter @VZWSupport
grindle,
We want to make sure you are set up with the best possible plan. That's extremely important. A plan change would require you to request the change. We don't have access to prepaid accounts but please reach out to our prepaid team at 888-294-6804 to make sure this is taken care of!
AndrewT_VZW
Follow us on Twitter @VZWSupport
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