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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How to get a human on the phone for Prepaid

Hi i have been calling 888-294-6804 all day and can never get to a point where I can hold for a human being. It just keeps apologizing for my trouble and says good bye.  What are the current number prompts to get thru to a human being? When I ask for customer service it says ok and then takes me thru the prompts before hanging up.

I am trying to find out if there is anyway to move the 200 dollar balance off a 6 year old prepaid Samsung Gusto 3 to a newer Etalk flip phone. I don't want to lose that balance and I know my old 1.99 unlimited per day plan doesn't exist anymore. If I try to do it online it gets to a point where it tells me my old plan doesn't exist and if i go forward there's no going back. Please I need to talk to a human about the balance on my old phone and not losing it. This was not so difficult 6 years ago when I switched to the Gusto but it's just impossible to get a live person on the phone.

Please help,