I never thought verizon sucks so much!

[alexsoin]

My HTC One device (after KK update) stopped receiving any voice calls and since I'm making about a hundred calls a day for my business I had to cancel and switch to TMobile. I thought that selling useless CDMA device will be the worst. BUT Verizon customer support said that my funds are lost. Needless to say I spent like an hour trying to get to talk to representatives and get through a couple of hangs. I had like 42$ available balance and there's no way to refund it! I won't stop and find the way to get paid back! VERIZON, YOU WILL LOSE ALL YOUR CUSTOMERS BY DOING THINGS LIKE THAT!!!

[valquiria]

I'm sorry to read it, but if you CANCELLED THE ACCOUNT, there's not account were to look for your money.

BB

[alexsoin]

I didn't cancelled, I HAD TO switch to TMobile since all HTC One M7 and M8 devices lost voice calling option on Verizon! It's different!

[zellerandy]

Maybe a little more details.  refunds are sent out to closed accounbts with a credit balance on them.  Closed accounts with credit balances can also have that credit transfered to another account.  So you closed one verizon account switched to tmoblie  then came back to verizon?

[alexsoin]

AT&T for example sent me check with my remaining balance then my iPad was stollen and I had to cancel their service!

[zellerandy]

Ok I reread and understand now you no longer have verizon but you had a credit balance when you left?  That can be sent out to you

[zellerandy]

Verizon also sends out refund checks if you have a credit balance when you close your account

[alexsoin]

Refunds are not sent at all and probably won't be sent. I will stay on T-Mobile and try to sell my CDMA HTC One asap

[alexsoin]

I spent about an hour talking to people from customer care - NOTHING!

[alexsoin]

not in my case I guess