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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
I never thought verizon sucks so much!
alexsoin
Newbie

My HTC One device (after KK update) stopped receiving any voice calls and since I'm making about a hundred calls a day for my business I had to cancel and switch to TMobile. I thought that selling useless CDMA device will be the worst. BUT Verizon customer support said that my funds are lost. Needless to say I spent like an hour trying to get to talk to representatives and get through a couple of hangs. I had like 42$ available balance and there's no way to refund it! I won't stop and find the way to get paid back! VERIZON, YOU WILL LOSE ALL YOUR CUSTOMERS BY DOING THINGS LIKE THAT!!!

Labels (1)
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Re: I never thought verizon sucks so much!
valquiria
Contributor

I'm sorry to read it, but if you CANCELLED THE ACCOUNT, there's not account were to look for your money.

BB

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Re: I never thought verizon sucks so much!
alexsoin
Newbie

I didn't cancelled, I HAD TO switch to TMobile since all HTC One M7 and M8 devices lost voice calling option on Verizon! It's different!

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Re: I never thought verizon sucks so much!
zellerandy
Specialist

Maybe a little more details.  refunds are sent out to closed accounbts with a credit balance on them.  Closed accounts with credit balances can also have that credit transfered to another account.  So you closed one verizon account switched to tmoblie  then came back to verizon?

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Re: I never thought verizon sucks so much!
alexsoin
Newbie

AT&T for example sent me check with my remaining balance then my iPad was stollen and I had to cancel their service!

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Re: I never thought verizon sucks so much!
zellerandy
Specialist

Ok I reread and understand now you no longer have verizon but you had a credit balance when you left?  That can be sent out to you

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Re: I never thought verizon sucks so much!
zellerandy
Specialist

Verizon also sends out refund checks if you have a credit balance when you close your account

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Re: I never thought verizon sucks so much!
alexsoin
Newbie

Refunds are not sent at all and probably won't be sent. I will stay on T-Mobile and try to sell my CDMA HTC One asap

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Re: I never thought verizon sucks so much!
alexsoin
Newbie

I spent about an hour talking to people from customer care - NOTHING!

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Re: I never thought verizon sucks so much!
alexsoin
Newbie

not in my case I guess

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