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I put the wrong plan on my phone and I need to change it, how do I do that? A payment for the wrong amount was taken from my bank account and my phone is still without service, why?
adleajeh
Newbie
‎01-09-2016 12:09 AM

I put the wrong amount to turn it on and my phone is still without service. Why? I need help to change my smartphone plan from 3G to 4G, how do I do that? Can I get refunded for the wrong amount that I already submitted and switch?

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Re: I put the wrong plan on my phone and I need to change it, how do I do that? A payment for the wrong amount was taken from my bank account and my phone is still without service, why?
vzw_customer_support
Customer Service Rep
‎01-09-2016 12:44 AM

We definitely want to get you connected, adleajeh. Is this in reference to Prepaid services? You'll need to reach out to them direclty at 888-294-6804.

DanielK_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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