I switched from postpaid to prepaid a week ago. My Verizon acct still shows postpaid!

[crystalized17]

I switched from postpaid to prepaid a week ago. Supposedly, My Verizon website account should have switched to show my new information in 48 hours. It has now been a full week and is still showing my postpaid info.  I need postpaid to GO AWAY and stop payments and I need to be able to see prepaid.

[vzw_customer_support]

Hello! Thank you messaging in with your concerns. I know it's important to have your online account access. I'd like to work with you and send you a Private Note to work on getting this resolved. 

*Christina

[crystalized17]

It's still showing my old plan today. Can we get this fixed?

[vzw_customer_support]

Hello! Thank you for reaching out to us here on Social Media. We are excited to hear that you're still a Verizon customer, and we understand how critical it is to make sure your account show that you are now Prepaid. We'll be more than happy to help. Please send us a Private Note for further assistance.*Angel

[crystalized17]

I sent you a private message.

[vzw_customer_support]

Thank you for continuing to work with us. Our Prepaid support team does not have access to this forum. Please contact our Prepaid team by dialing 888-294-6804 to further investigate this matter. 

-Sylvia