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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
I've been unable to add minutes to my prepaid plan since yesterday,nor am I able to reach customer service! What's going on???
T_T_T
Member

I've been unable to add minutes to my prepaid plan since yesterday,nor am I able to contact customer service! Is anyone else having problems? What's going on???

Labels (1)
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Re: I've been unable to add minutes to my prepaid plan since yesterday,nor am I able to reach customer service! What's going on???
Ann154
Community Leader
Community Leader

Access to MyVerizon seems to be down currently. Not sure when it comes back up.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I've been unable to add minutes to my prepaid plan since yesterday,nor am I able to reach customer service! What's going on???
JRS586
Member

I am having the same issue - tried to enter the pin at *611 - tried texting the pin and thought that I'd be able to do it on line.  The (888) number listed is the same as *611.

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Re: I've been unable to add minutes to my prepaid plan since yesterday,nor am I able to reach customer service! What's going on???
saraba42
Member

I haven't been able to access my account for a couple days now.  There are no answers from Verizon.   WTF?

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Re: I've been unable to add minutes to my prepaid plan since yesterday,nor am I able to reach customer service! What's going on???
lantz83
Member

Im having this same issue. Its very frustrating and Verizon needs to do something about it.

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Re: I've been unable to add minutes to my prepaid plan since yesterday,nor am I able to reach customer service! What's going on???
vzw_customer_support
Customer Support

JRS586 We appreciate your patience while there were My Verizon issues. Our systems are currently working and you are able to log in to view your account and make changes. Please let us know if there are any other concerns. We apologize for the inconvenience.

Sheritah_vzw
Follow us on Twitter
@VZWSupport

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Re: I've been unable to add minutes to my prepaid plan since yesterday,nor am I able to reach customer service! What's going on???
vzw_customer_support
Customer Support

saraba42 We're very sorry that you were unable to add minutes to your account due to the system issues. Since the online service is now working, please retry and let us know if you have any additional account concerns. Thank you for your patience.

Sheritah_vzw
Follow us on Twitter
@VZWSupport

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