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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
I was unable to have my question answered by the "Verizon Pre-Paid services line at 1-888-294-6804 as it is menu-driven and does not allow for a link to a real LIVE person. I've had a Verizon pre-paid account for many years and I understand that my (bill
HO4-8463
Member

I was unable to have my question answered by the "Verizon Pre-Paid services line at 1-888-294-6804 as it is menu-driven and does not allow for a link to a real LIVE person.  I've had a Verizon pre-paid account for many years and I understand that my (billing) plan is NO LONGER OFFERED.  Therefore, I am in a "grandfathered" arrangement.  I have a Samsung Gusto (flip) phone.  I wish to move up to a new "smart" phone but still want a pre-paid plan.  I have a large account balance on my phone so would want that TRANSFERRED to any new Verizon plan.  Explain how.

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Re: I was unable to have my question answered by the "Verizon Pre-Paid services line at 1-888-294-6804 as it is menu-driven and does not allow for a link to a real LIVE person. I've had a Verizon pre-paid account for many years and I understand that my (
dilbertaz
Sr. Member

Try 888-294-6830 should get you to a human for prepay Verizon

Re: I was unable to have my question answered by the "Verizon Pre-Paid services line at 1-888-294-6804 as it is menu-driven and does not allow for a link to a real LIVE person.  I've had a Verizon pre-paid account for many years and I understand that my (
Snn5
Sr. Leader

The automated menu tells you how to transfer a balance to a new phone on Prepaid.

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