Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Insufficient Fund

i changed my phone plan two weeks ago, it said the end of the cycle was yesterday, whenever i try to send a text, it says it has a insufficient fund, I added funds but it still says the same thing, it didn;t give me a message to make a payment for the month.

Labels (1)
Re: Insufficient Fund
Customer Support

I want you to be able to enjoy your services just as much as you do, Alicia.
Please reach out to our Prepay team directly at 888-294-6804. This way we’ll have the tools needed to view what is happening and causing the error you are receiving.

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!