Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
So I am currently dealing with a situation that Is making me more aggitated. I have tried to talk to customer service three times with messing with the automated services for over three hours, the problem is that I got a New phone and changed my number over with three days left on my month. So I went ahead and bought another one, so I thought everything was ok since I bought the 45 dollar unlimited talk and text plan. Well. Come to find out it wasn't usuing the payment as what I got but was charging me 20 cents to the point where my account is empty when I have the payment of the month before the one that messed up still going for unlimited call and text. And I even checked for roaming was on and it wasn't. I've never had this problem because I honestly don't use my phone that much but for music and family and work. So I don't know what's going on because now my phone has no service. How can I get my money back for what I paid for and didn't even get to use, I can't afford not having a phone for work and my bills drained my money. So what do I do?
I know its upsetting to be with out working service Johnpowers99. Its important that you have communication for work and family . Have you tried calling our Prepaid department? They will discuss the issue with you and what needs to be done to fix it. Their contact number is 1-888-294-6804 .
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!