Mobile hotspot doesn't work

[Stanleyweis10]

How do I get my money back?  I connect but nothing happens.

Don't tell me to call someone unless you have a new phone number because I can't get through to technical support or customer support.  The automated system just hangs up on me as soon as I push the number for either department.

[vzw_customer_support]

Hello! Help has arrived, Stanleyweis10! We want to make sure that all the features are working on your device. Being able to use Mobile Hotspot is important. so we can get a good look at the details of the account, I have sent you a Private Note. Please respond back to that message.  -Kevin