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My Moto G4 Play factory reset itself and won't work
bgreen2915
Newbie
‎08-15-2017 12:40 PM

My Verizon Prepaid Moto G4 Play factory reset itself, I forgot my gmail password, and fixed on my tablet now when I type my info in a message pops up saying, " Please sign in using one of the owner's accounts for this device. How do I get back in my phone, i'm paying $40 a month and I have it on auto refill. What do I do???

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Re: My Moto G4 Play factory reset itself and won't work
vzw_customer_support
Customer Service Rep
‎08-17-2017 12:50 PM

I've been there before too, bgreen2915. It sometimes takes a few attempts before progress is made, but we'll fight through each level.

What happens when following the "get back into your account" steps here:

https://myaccount.google.com/intro/security#signin  ?

DavidH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My Moto G4 Play factory reset itself and won't work
vzw_customer_support
Customer Service Rep
‎08-17-2017 12:50 PM

I've been there before too, bgreen2915. It sometimes takes a few attempts before progress is made, but we'll fight through each level.

What happens when following the "get back into your account" steps here:

https://myaccount.google.com/intro/security#signin  ?

DavidH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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