Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req's are no longer met; 0% APR.
I currently have a prepaid, and added a new line. I received a shipping info, and got the email with the new number. The new line is for an unlocked iPhone X.
Order confirmation and new line phone number emails:
Screenshot 1: https://i.imgur.com/odcOQKg.png
Screenshot 2: https://i.imgur.com/djPEZ8M.png
SIM is shipping and expected to be received on Friday and activated.
In My Verizon app, initially the number is there, I see two lines.
Original My Verizon screenshot: https://i.imgur.com/QX9zMFY.jpg
An hour later after seeing that, I received a text that says:
VZW FREE MSG: As requested, we've moved <my new line> off your Prepaid Family account. Renew your new $ plan by . See details: go.vzw.com/prepayhome
Text Message screenshot: https://i.imgur.com/xpuwMdF.jpg
I'm pretty sure didn't call 611 or did in the app to remove it. I checked My Verizon, the number is no longer there, I see only my line, with a $30 credit. Not sure what to make of this whether it's safe to ignore.
My Verizon app screenshot: https://i.imgur.com/WdR934Z.jpg
What do I do when I get the new line SIM?