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Paid on a Pre-Paid Plan Twice by Accident
terdallaujar
Enthusiast - Level 1

I accidentally paid twice on my daughter's pre-paid account.  The payments were made within a week of each other.  When I look at the account under account overview, it shows the plan expires in 28 days (June 2017). Then on the Balance Summary, it shows plan expires in August (2017).  I am confused by this.  Also, I receive alerts saying a payment needs to be made when the payment HAS been made.  This alert is what caused me to pay the account again!

Thank you.

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Re: Paid on a Pre-Paid Plan Twice by Accident
alicias_vzw
Verizon Employee

terdallaujar,

Oh my! I’m sorry that there has been some confusion with when a payment is due. Please reach out to our Pre Paid Specialists so that they can get everything squared away for you. They can be reached at 888-294-6804.

AliciaS_VZW

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