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Prepaid activation
Moebren3
Newbie
‎05-29-2017 09:54 PM

I purchased a prepaid phone from Walmart and I have been unable to activate it. I have followed all the prompts and instructions and still have been unsuccessful activating the phone. I inadvertently enter the PIN  information off the prepaid card before activating the phone can someone please help!

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Re: Prepaid activation
Ann154
Super User
Super User
‎05-30-2017 04:36 AM

The VZW reps that roam this community unfortunately only handle the postpaid account. You can reach the Prepaid Customer service at 1.888.294.6804 to get assistance.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Prepaid activation
vzw_customer_support
Customer Service Rep
‎06-01-2017 07:10 AM

I can absolutely help with the option to speak with someone in our Prepay group, Moebren3. When calling the number Ann154 provided, please hit 1 for English or 2 for Spanish, then enter your mobile number. Next, you will hit option 3, then 6 for troubleshooting. Next, you will select 8 for troubleshooting and it should walk you through different issues, which will take you to an agent. Please let me know if you were able to speak with someone.

DavidH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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