Problem reconnecting my service after suspension

[larisak]

Hi,

I suspended my phone service for 3.5 months and now I cannot reconnect it.

It will not let me set up my funds.

Thanks

[vzw_customer_support]

We can relate to how important it is that your phone be activated and ready to use. Thanks for reaching out to us, larisak.

Is this a prepaid or post paid account? If this is a prepaid account, you will want to reach out to our prepaid professionals at 888-294-6804, as special access is needed to view these accounts.

Otherwise, what happens when you try to place a call to #832?

What message do you hear?

KatiM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[larisak]

It is a prepaid line. I tried calling the number but an automated message

appeared. Everytime I visit Verizon wireless it says that chat is offline

and I can't dial the number from my handset because my handset is not

working.

It is very frustrating not being able to contact anyone to help me with my

problem.

I think the issue may be that I suspended my phone line for more than 90

days and maybe that is why I cannot reconnect it?

On Wed, Aug 26, 2015 at 3:04 AM, Verizon Wireless Customer Support <

[vzw_customer_support]

larisak,

Thanks for the details. We can certainly imagine the frustration and definitely want to help any way that we can and ensure you receive the support that you need. If you are unable to contact our Prepaid Services directly through the number above, please reach out to a local store for assistance as our social media representatives will not have access to these accounts. To find a local store near you visit here http://vz.to/1wpW9Pz.

AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!