ReplaCEMENT PHONE PURChased, cannot activate what gives?

[markshimo]

I purchased an LG octane to replace my old LG 8300, the website will not allow me to change my prepaid device.

What gives?

[Ginko3827]

I would contact Customer Service at 1-888-294-6804 for help with activating your Octane. However, it is possible that the Octane is not compatible with either your current plan or Prepaid service entirely.

[SmithK1027]

Just call them. I'm pretty sure its compatible. I was never successful in switching phones on the web until I called them and got a real person to do it.