I just switched over to a prepaid phone after several years of being on contract. What I wasn't told about the conversion was that I would loose any of my saved voice mails after the conversion. While I understand that the business structure is that they are different, as a consumer, I didn't think about it because I have my same number and I am still with Verizon.
There is a voicemail that I am desperate to get for a court case next week. I have been told that everything is gone. I spent almost an hour with customer service who was on-hold with tech support trying to find out if there is anything I can do. I was told that the last CSR that I spoke to was going to send a message to corporate and they would get back to me in 24-48 hours, but she didn't think that there was anything that could be done. She went on to tell me that if I had an attorney that I could subpoena the voice mail. I asked if it could be produced with a subpoena than why couldn't it be produced now. Issuing a subpoena would not have the voice mail available by next week.
Is there anything I can do?
I didn't think about it
I don't think I would have been switching my account if I had a pending court case. I would also have saved the voice mail to a recording device.
Budone and Jinfitzgeraid are right when you change to a different phone it does not matter if its prepaid or contract all your info is lost unless you backed up it before you activated the new phone regardless that the phone number is the same.