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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Stop texts from Verizon stating "Thanks for your auto payment" etc
ssprill
Novice

I am a prepaid Verizon customer and get monthly text stating "Thanks for you auto payment......." then the next day get one stating "Your monthly plan has been renewed.......".

How do I stop these?  

Thanks-- 

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Re: Stop texts from Verizon stating "Thanks for your auto payment" etc
Ann154
Community Leader
Community Leader

Have you tried signing into your MyVerizon account online and changing your communication preferences? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Stop texts from Verizon stating "Thanks for your auto payment" etc
ssprill
Novice

I do not see a communication preference for the issue that I am having.  I have the "USAGE" and "ACCOUNT" notifications turned on.  The ACCOUNT notification states "Plan change confirmation and order status" which I would like to leave on.  However, I turned it off and will see if this stops the text about my payment.

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Re: Stop texts from Verizon stating "Thanks for your auto payment" etc
vzw_customer_support
Customer Support

Ssprill, your wireless experts are here. You can manage alerts and notifications from the Communications & Alerts Preferences page - https://login.verizonwireless.com/vzauth/UI/Login?realm=vzw&goto=https%3A%2F%2Fmyvpostpay.verizonwir...   

 

in My Verizon. Have you tried this option? 

 

-TakendraW

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Re: Stop texts from Verizon stating "Thanks for your auto payment" etc
ssprill
Novice

Everything is turned off under "Communications and Alerts" in my account.  I received another monthly text from number 899000 "Free VZW MSG:" last night stating "Thanks for your auto payment.....  How do I turn this off?  

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