Swapped phone number and devices when online order was placed
rvzuser
Newbie

Hi,

When I ordered online, I unfortunately made a mistake and switched the phone numbers and device IMEIs. How can I get the correct number associated with the correct device? The order was placed a few hours ago.

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Re: Swapped phone number and devices when online order was placed
vzw_customer_support
Customer Service Rep

We want to congratulate you on the purchase of your new device, and we will be more than happy to help you activate it on the correct line. We contacted you via a Private Note to continue assisting you.
GeovannJ_VZW

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Re: Swapped phone number and devices when online order was placed
vzw_customer_support
Customer Service Rep

Hello. We will be more than happy to help you get your new device activated on the correct line. Please tell us, do you still have access to your old device? Does it still have service?
GeovannJ_VZW

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