Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Unable to authenticate your phone?
justabasic
Member

I recently bought 2 samsung legend prepaid phones. One of the phones is activated and working perfectly, the other i activated but i cant send or receive texts and when i try to make calls an automated messege tells me my phone cannot be authenticated. The 3g seems to be working fine however.

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Unable to authenticate your phone?
vzw_customer_support
Customer Support

Hi justabasic- Welcome to the Verizon Wireless family! Let's get you up and running! Please try reprogramming the phone by dialing *228 Send and choose option 1 when prompted. If the device is still no functioning the next best step would be to reach out to our Prepaid support team at 888-294-6804. Please keep me updated on the status!

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

View solution in original post

0 Likes
Re: Unable to authenticate your phone?
vzw_customer_support
Customer Support

Hi justabasic- Welcome to the Verizon Wireless family! Let's get you up and running! Please try reprogramming the phone by dialing *228 Send and choose option 1 when prompted. If the device is still no functioning the next best step would be to reach out to our Prepaid support team at 888-294-6804. Please keep me updated on the status!

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

0 Likes