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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Verizon number is not active or invalid???
helpactivatenumber

Is there anyway to fix being locked out of my account. I try to call but it will not let me make a call to a representative or message one about that number.

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Re: Verizon number is not active or invalid???
chris1060
Sr. Member

Have you attempted to call 611 from the phone? Normally, even if the services disconnected you are still able to call 611. Is the account current? How long have you been receiving this message?

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Re: Verizon number is not active or invalid???
helpactivatenumber

Ever since earlier this year. I stopped using the phone this year and now when I am trying to reconnect it is like verizon got called from certain groups of people to cancel my phone or something.

I had a lot of my videos and personal information on accounts tied to the phone.

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Re: Verizon number is not active or invalid???
Ann154
Community Leader
Community Leader

With prepaid accounts, you need to keep the line active and money in the account. Otherwise after a certain period, the number is recycled.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Verizon number is not active or invalid???
helpactivatenumber

My other number which was inactive longer still works. I feel like this number was specifically targeted.

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