Why am I being told my data usage has reached its limit?

[toddsfabshop]

I recently switched from a share everything plan to a prepaid plan.  When I look at the data usage, it says that I have reached my limit.  If I add up all the "usage" I am not even close to being at my limit and I can still use my data.   Can someone explain this to me?

[Desdesdesiree]

Do you have a data limit or warning set in your phone? That would make sense. Also make sure your cycle date for data is set sorrectly in your phone. Hopefully this helps!

[toddsfabshop]

Thanks for the reply.  I don't think I was clear enough.  I was looking at my data usage on MyVerizon.  The same place you look at your bill and how many texts you've sent, etc.  I don't have any data limits or warnings set in my phone and I'm not sure about the cycle date for my phone.  I've never set that up before.   (never needed to)

[vzw_customer_support · Accepted solution]

toddsfabshop,

We certainly want to make sure all of your data is available to you! That's incredibly important. To make sure everything is showing up the way it should I would recommend reaching out to our prepaid team at 888-294-6804. They can check on the usage and make sure this is corrected for you!

AndrewT_VZW
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