Why can't I change devices during my billing cycle?

[brerose]

Why can't I change devices 4 days into the billing cycle without repaying?

Also why can't I reach a Verizon representative on the phone?

[Snn5]

Is this prepaid?

[brerose]

Yes

[Snn5 · Accepted solution]

If you call *611, you can follow the prompts to find out how to activate a device and move your balance over.  I don't know the exact order of numerical prompts, but I do know the info is there as I called last week about another issue and my prompt was just after that one in the order.

[brerose]

You are correct about the prompt. However, the issue is that you cannot, in fact move to a new device without again paying. This was explained to me via online chat with a Verizon rep. And I cannot get an actual person via *611.

[Snn5]

Best to wait until cycle end then.