Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

device plan

I have a mobile 4G device which I have bought with a 10gB prepaid amount.

Now I'd like to add another pre paid amount.

I put $50 into my account, but I still cannot use the device.

How do I do this?

And if I mistakenly added those $50 to my account: how do I get that back?

Number: [removed]

Phone number removed as required by the

Message edited by Verizon Moderator

Labels (1)
Re: device plan
Customer Support


We definitely dontt want you miss a moment of your service. I rely heavily on my service to be available as well. Let us address this for you and get this resolved. Help is here. We have a team of specialists in our Prepaid department that can help you. They can be reached at 888-294-6804.

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!