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what to do about my lost phone
Enthusiast - Level 1

Is it possilble to save my prepaid minutes once my phone is lost?

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Re: what to do about my lost phone
Customer Service Rep


I'd love to make sure you have all the right details you need for your prepaid account! I'm sorry to hear your phone has been lost. Please reach out to PrePaid Support directly in order to check out your options for your device. They can be reached at 888-294-6804.

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: what to do about my lost phone
Specialist - Level 2

I do believe they can transfer the balance to the new phone but yes, you will need to contact prepaid's department regarding this.