Family Base Problem

[Mandiski78]

Hi!  I'm very new to Verizon and just installed Family Base on my daughter's phone.  Problem is, it won't unlock.  I logged on here and the app on my phone, and it's saying the phone is unlocked.  I can assure you it is not.  Currently as I'm typing, I'm on hold with tech.  Hoping to get an answer.  Has anyone else had this trouble?

[vzw_customer_support]

Mandiski78, sorry to hear about the trouble you've had with family base. Were you able to get that fixed? What are you trying to unlock? What model phone does she have? We're happy to help.

BrianP_VZW
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