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Family Base
MCANDELARIA11
Newbie

my son's phone is not making calls, possibly due to changes made to Family Base plan. Any help will be appreciated.

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Re: Family Base
vzw_customer_support
Customer Support

Having a functioning device is essential, and we can definitely help you out with figuring out what, and where, the problem lies. Did you just recently add FamilyBase to your account? Also, where is your son located, if not near or with you? 

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Re: Family Base
vzw_customer_support
Customer Support

Thank you for reaching out to us, MCANDELARIA11. What we would recommend is double check the restrictions and settings within the FamilyBase feature located in your My Verizon account. 

NicoleC_VZW

 

Follow us on Twitter: @VZWSupport

 

Please check yes if you found my answer helpful. 

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