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Family locator says my phone is unavailable.
ANGEL72J
Newbie

I just activated Family Locator this afternoon.  All phones have been activated and show up in the dashboard.  However, I am the account holder and it wont even locate my phone says its Unavailable.  My daughters phone says can't be located at this time try back in 5 minutes.  It has been saying that for 3 hours.  All phones say UNAVAILABLE.  I am starting to get frustrated, its expensive and it should work.  All GPS locators are turned on.  PLEASE HELP

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Re: Family locator says my phone is unavailable.
vzw_customer_support
Customer Support

ANGEL72J, it is important to us that your Family Locator feature is working. What are the makes and models of your devices?

MahrizaM_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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