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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
FamilyBase is once again not showing text messages.
AKK41968
Enthusiast

In the last 2 days FamilyBase as well as the message log on verizonwireless.com is not showing text messages. Someone needs to get this fixed. I have done all the troubleshooting, again, and still no text messages. Why does this keep happening? It is a great tool as long as it is working.

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Re: FamilyBase is once again not showing text messages.
vzw_customer_support
Customer Support

We want to make sure you are able to use all your features. What troubleshooting steps have you taken so far? Does this happen on both My Verizon mobile and using the website? Is anything else on My Verizon having any issues loading?

 

JavierMD_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: FamilyBase is once again not showing text messages.
vzw_customer_support
Customer Support

AKK41968, we are here to help. Do you not see the option? Can you clarify please?

LauraL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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