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LGK20v FamilyBase not working
OSU3300
Newbie
‎05-28-2017 07:37 AM

I received this phone yesterday. Was informed by Verizon associate at the store this was compatible with the FamilyBase plan. However, when attempting to download the FamilyBase companion on my son's phone I received "Device Is Not Supported". From what I reviewed, thought it only had to be 4G LTE compatible. Is there something else I am missing?

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Re: LGK20v FamilyBase not working
vzw_customer_support
Customer Service Rep
‎05-30-2017 11:15 AM

OSU3300,

We definitely want to make sure you can use the features you need. Is the device up to date? Family Base will not work on devices with Android 6.0 Marshmallow (https://www.verizonwireless.com/support/verizon-familybase-faqs/) so it's critical that the device software is up to date. See how to check for updates here https://www.verizonwireless.com/support/knowledge-base-200333/.

AdamG_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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