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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
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Not registering activity
Pokeygirl426
Newbie
‎10-16-2016 07:41 PM

Family base isnt working on my daughters phone, but yet it does on my sons. They have exact same phones, gotten same day. It says no activity all day, but ive watched her text and i called her twice. Please help

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Re: Not registering activity
Acrillix
Specialist
‎10-16-2016 09:17 PM

I would ensure the FamilyBase app is still installed on the end user phone. She might have removed it.

I would also try checking in your FamilyBase controls in MyVerizon to ensure her phone is registering correctly on the FamilyBase feature.

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Re: Not registering activity
Acrillix
Specialist
‎10-16-2016 09:17 PM

I would ensure the FamilyBase app is still installed on the end user phone. She might have removed it.

I would also try checking in your FamilyBase controls in MyVerizon to ensure her phone is registering correctly on the FamilyBase feature.

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