Verizon Smart Family

[Momofmany2015]

My VSF is not working. I receive emails to access content for my family members, but I can’t get pass the login page. It keeps saying “Something went wrong.” I have tried uninstalling and reinstalling, access it from different points, and nothing is working. What can I do to fix this?

[dfavalor]

I am having the same problem!!

[maranda706]

Same Problem here!

[vzw_customer_support]

We always want you to be able to use our Verizon Smart Family service, Momofmany2015. We are here to help.

A couple of days ago there was a known issue with that service, but it has been resolved since then. Are you still having an issue with not being able to log into that service?

StevenG_VZW

[vzw_customer_support]

dfavalor, we understand the importance of accessing your account. Are you having issues accessing My Verizon in general. When did this begin happening?

- Joshua