Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
family base time restrictions don't work

I purchased a phone for my son and enrolled in family base.  I've logged into the website and set up times that my son will be restricted to use the phone.  They don't work.  I can send texts, make phonecalls etc. during restricted times.  I read the FAQs, which do so that modifications to the restrictions should be made with the phone powered off.  I did this and also cycled power on the phone several times.   Anyone know what the problem is?  I'm paying a monthly fee for this and I'm upset that it doesn't work.

Please don't send me alternative solutions for monitoring my child.  This program, if it works as advertised is the best solution for me.

Labels (1)