remove internet spam blocking from account

[SJANE721]

Internet spam blocking was fraudulently added to my account and Verizon lied, like they continuously have been for 2 years, even after their fraud dept was emailed police reports and continued to lie and said its on every customer's account, WHEN IT ISN'T and refuse to remove it! How do I remove it from my account when it was added fraudulently?

[vzw_customer_support]

It concerns us to hear that Internet Spam Blocking was added without your authorization, SJANET21. It's very important that you only have the services you need. Attached is a link to our website that provides the steps on how to remove this service from your lines. Please let us know if you have any other questions. http://spr.ly/6583Dx6gx

David_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[SJANE721]

HAHAHAHA the email you sent me to remove what you fraudulently added doesn’t even work

[SJANE721]

These instructions do not tell you how to remove this feature that was added fraudulently that Verizon lied about and added fraudulently aka against my consent! It's a free feature that customer's have to physically add and Verizon lied and said it's on all customer's accounts, WHEN IT ISN'T!

[vzw_customer_support]

My apologies for missing the mark towards removing the service, SJANE721. Below is a link that should land you in the right place following this My Verizon pathway:
 My Plans and Services > Manage Products and Apps > Manage Your Products (Modify, Remove and Support)
https://myvpostpay.verizonwireless.com/myv/productsapps/
What appears when selecting Manage Your Products (Modify, Remove and Support)? 

DavidH_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[SJANE721]

Nothing you have said tells you HOW TO REMOVE INTERNET SPAM BLOCKING TJAT WAS ADDED FRAUDULENTLY TO MY ACCOUNT!

Sent from my iPhone

[deloused]

These steps on the website worked for me-

Internet Spam Blocking - My Verizon Website | Verizon Wireless