time restrictions on smart family not working

[lindsay13]

I have set time restrictions on my son's phone from 9 pm to 6 am during school nights but he still can access everything text, call, internet, and games. Am I doing something wrong?

[vzw_customer_support]

lindsay13,

Ensuring your restrictions are in place is important. Help is here.

How long has this been a concern?

Have the restrictions ever worked correctly?

Here's a link with additional details on the option that may help out: http://spr.ly/6589DeG41

KatiM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[lindsay13]

KatiM_VZW thank you for your reply. Below are responses to your questions:

How long has this been a concern? I have never had the restriction work, he has had the phone since April 13.

Have the restrictions ever worked correctly? see above, I created custom restrictions and I have used the night restrictions and neither work.

Here's a link with additional details on the option that may help out: http://spr.ly/6589DeG41

​Thanks for the Link, this is how I have tried to set up the restrictions both through the mobile app and the website.